FAQ

ENGAGEMENT RINGS

HOW DO I DETERMINE MY RING SIZE?

The swiftest and most accurate way to have your finger sized is by visiting a local jeweller. If this isn’t possible for you, please email us to purchase a ring sizer (within Canada only).

WHERE CAN I TRY ON THE RINGS IN PERSON?

The only way you can currently view and try on the full collection in person is by booking an appointment with our founder, Allison, in Vancouver, Canada: Book Here

Appointments in Toronto, Canada are held once a month with our Toronto Manager, featuring select styles available to try on. Email us to book or to be put on the waitlist for our next appointment day.

(Please note, a $100 CAD non-refundable deposit is required to book an in-person appointment to view and try on Cadette pieces. This deposit can be redeemed as a credit toward your purchase of a Cadette piece within 6 months of your appointment date).

CAN I MEET WITH SOMEONE VIRTUALLY TO DISCUSS THE RINGS?

Yes, email info@cadettejewelry.com to book a video call with our founder, Allison, who can try on various pieces while on the call with you, discuss the designs in detail and answer any questions that you have.

DO YOU SHIP SAMPLES OR WAX MODELS THAT I CAN TRY ON AT HOME?

We do not ship samples (metal, wax or silicone). You can either book an in-person appointment (in Vancouver) or virtual appointment with our founder, Allison, which is the best way to gather as much information as possible on the different ring designs.

DOES MY ENGAGEMENT RING COME WITH A CERTIFICATION?

Each lab grown diamond engagement ring comes with a complimentary IGI (International Gemological Institute) certificate, and each natural diamond engagement ring comes with a complimentary GIA (Gemological Institute of America) or IGI certificate. On occasion, only a digital copy of the certificate is available. The certificates provides the specific details of your diamond and its unique identification number.

One-of-a-kind sapphire or gemstone engagement rings do not include a certificate. You may have your ring assessed by a local appraiser who can provide details of the gemstone in your ring. (The majority of our sapphires are sourced from Misfit Diamonds: a North American B2B gem supplier, known in the industry for their exceptional offering of unique diamonds and sapphires).

DO YOU DO CUSTOM WORK?

Currently, we can provide slight customization to the existing designs on the website. For example: switching the diamond to another gemstone like a sapphire, making the band thicker or thinner, setting a bigger stone than what’s currently listed, creating another ring size that’s not currently listed; email info@cadettejewelry.com to discuss a customization of this nature. We do not offer full custom services for entirely new designs at the moment.

CAN I BUY JUST THE BAND WITHOUT A DIAMOND OR STONE?

We do not sell just the band or setting alone. All engagement ring orders include the band with a diamond or gemstone supplied by Cadette Jewelry.

CAN I SUPPLY MY OWN DIAMOND OR GEMSTONE TO BE SET INTO ONE OF YOUR BANDS?

Unfortunately not. For various liability reasons, this is not something we offer at the moment. Both the band and stone is supplied by Cadette Jewelry.

CAN YOU RESIZE MY RING?

If you've purchased your ring from us and are located within Canada, we are happy to resize your ring for you for $90 plus shipping. If you're located outside of Canada, we recommend that you visit your local jewelry repair shop who can resize your ring swiftly.

CAN I ORDER ANOTHER RING SIZE THAT’S NOT CURRENTLY ON THE WEBSITE?

Yes, absolutely. We would create a custom order for you. Email us at info@cadettejewelry.com to order a custom size.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please anticipate 4-6 weeks for the production of your ring, plus shipping transit time:

  • Canada: 1-7 business days via Canada Post Expedited Parcel
  • USA: 3-7 business days via DHL Express
  • International (outside of North America): 7-10 business days via DHL Express

*IMPORTANT information for all customers outside of Canada: Engagement ring orders are high value and therefore, once your package leaves our Canada-based studio and is in transit to you, DHL may contact you (on behalf of US or International Customs) to retrieve additional ID information as well as payment for duties and taxes owing. This is standard protocol and it is imperative that you reply immediately to avoid delays or your package being returned to us. In the event that the package is returned to us, the customer must look over additional shipping fee to re-send the package.

CAN I PLACE A RUSH ORDER?

Our standard turnaround time for engagement rings is 4-6 weeks plus shipping transit time. If you need it sooner than this, email us at info@cadettejewelry.com and kindly anticipate an additional rush order fee.

DO YOU PROVIDE SHIPPING INSURANCE?

Orders that are $1000+ are insured with Canada Post or DHL Express and require a signature upon delivery.

Cadette Jewelry is not responsible for any lost or delayed packages once they have been shipped. On the rare and unlikely chance that a package is lost during transit, we will do our best to find as much information to assist you, but Cadette Jewelry is not liable.

HOW CAN I KEEP THE RING A SECRET FROM MY PARTNER, PARTICULARLY WHEN IT'S BEING SHIPPED / DELIVERED?

For CANADA / Domestic shipments: the shipping label on the box will state 'Cadette Jewelry' as the sender, as this is a requirement. If you'd like to keep the parcel a secret from your partner, we recommend, upon placing your order, proactively enter the shipping address of a trusted family member or friend who can receive the package for you.

For USA / International shipments: We are legally required by USA / International Customs Border Control to list the parcel's contents. Therefore, the shipping label on the box will include text that partially notes the style name of the ring(s) you have ordered. If you'd like to keep the parcel a secret from your partner, we recommend the following:

1. Upon placing your order, proactively enter the shipping address of a trusted family member or friend who can receive the package for you.

2. Once your order ships, DHL will send you a text or email with a link to track and manage your delivery preferences, you can then choose to: Deliver to a DHL service point for pick-up, send to an alternate address, change delivery date, etc. Select what's most ideal for you and your schedule.

WHAT IS YOUR WARRANTY POLICY FOR ENGAGEMENT RINGS?

Our warranty for engagement rings covers complimentary repairs within three years of your order’s delivery date. Only applicable if the damage is caused by a manufacturing defect. Our warranty does not cover any repairs required due to general wear and tear or negligence, or lost pieces. If your piece indeed requires repairs outside of this warranty, we will do our best to assist you with a repair fee plus shipping.

WHAT IS YOUR RETURN POLICY FOR ENGAGEMENT RINGS?

Our engagement rings are diligently handmade to order for each and every client. Due to their personalized nature, engagement rings are final sale.

WILL THERE BE DUTIES AND TAXES TO PAY UPON MY PACKAGE'S ARRIVAL?

International orders (outside of Canada) may be subject to local duties and taxes that Cadette Jewelry is not responsible for. It is up to the customer to look over the payment of these fees. We are not privy to the tax and duty amounts for various countries, as this is private information between customs and the package recipients. Cadette Jewelry is legally required to declare the full order value paid on international shipments and must include an invoice for customs should they require it. For further information, please contact your local customs office.

HOW SHOULD I CARE FOR MY ENGAGEMENT RING?

Because your engagement ring is such an important and valuable piece that you want to enjoy for life, we recommend being mindful of how you wear and care for it:

  • Remove your ring during high-intensity sports and activities to prevent damage.
  • Remove your ring while swimming in a pool or at the beach, as chlorine and salt water can erode the metal over time.
  • Buff the metal of your ring's band every few weeks with a polishing cloth that's intended for solid gold or fine metals.
  • Consider having your ring professionally cleaned and checked by a local trustworthy jewelry shop once a year for settings integrity.

You can also clean your ring at home with this simple and safe remedy:

  • Mix a few drops of mild dish soap with warm water in a bowl.
  • Place your ring in the soapy solution and let it soak for 20-30 minutes. This loosens grime and buildup.
  • After soaking, use a soft-bristle toothbrush to gently scrub the diamond, setting, and ring band. Be thorough but gentle, especially around the diamond setting to avoid dislodging it.
  • Rinse the ring under warm running water to remove any soap residue. Make sure the drain is closed or covered to prevent accidental loss.
  • Pat the ring dry with a soft, lint-free cloth. You can also let it air dry on a clean cloth.

BOOK AN APPOINTMENT

IN-PERSON APPOINTMENTS

VANCOUVER, Canada: You can an view and try on our full collection of engagement rings in person when you book an appointment with our founder, Allison, in Vancouver: Book Here

TORONTO, Canada: You can view and try on select engagement ring styles when you book an appointment with our Toronto manager. Email us to book or to be put on the waitlist for our next appointment day (once a month).
*Upcoming TO appointment day is July 27th and for this day only, our full engagement ring collection will be present for you to peruse and try: Book Here

NYC, USA: We have plans to pop-up with our engagement ring collection in NYC this September 2024! Please email us to be added to the waitlist and you'll be notified once we finalize details.

VIRTUAL APPOINTMENTS

You can book a virtual video chat here with our founder, Allison, who can try on various pieces, discuss the designs in detail and answer any questions you have.

SHIPPING & RETURNS

WHAT IS YOUR RETURN POLICY?

The majority of our pieces are diligently handmade-to-order, and therefore cannot be returned for a refund. However, select pieces are eligible to be returned for store credit (minus a 20% restock fee) within 7 days of the delivery date. Orders placed outside of North America are final sale and cannot be returned for store credit.

To request a return for store credit, email info@cadettejewelry.com.

Important: the following pieces are final sale and cannot be exchanged or returned for store credit:
Rings, engagement rings, bespoke pieces, engraved pieces, any pieces with signs of wear (scratches, marks, etc), gift cards.

The customer is responsible for the return shipping cost. Once the returned piece has arrived back at Cadette Jewelry's studio, the store credit will be provided, minus the 20% restock fee.

(Restock fee: the 20% re-stocking fee is implemented to support the time, labour and additional costs allocated to crafting the original piece that was ordered. Thank you for your understanding).

WHERE DO YOU SHIP AND WHAT ARE THE SHIPPING COSTS?

We ship worldwide from Toronto and Vancouver, Canada. As soon as your order ships, you will receive a shipping confirmation email with tracking details.

  • Canada: Free for orders $500+ ($15-$20 for orders below $500) via Canada Post Expedited Parcel
  • USA: $30 via DHL Express
  • International (outside of North America): $50-$70 via DHL Express

Please note: The majority of our pieces are made-to-order and require 4-6 weeks to complete. But we also have a selection of ready-to-ship pieces that are in-stock and ship within 7-10 business days once your order is placed.

DO YOU PROVIDE SHIPPING INSURANCE?

Orders that are $1000+ are insured with Canada Post or DHL Express and require a signature upon delivery.

Cadette Jewelry is not responsible for any lost or delayed packages once they have been shipped. On the rare and unlikely chance that a package is lost during transit, we will do our best to find as much information to assist you, but Cadette Jewelry is not liable.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please refer to each product description in full which specifies its approximate turnaround time, plus shipping transit time:

  • Canada: 1-7 business days via Canada Post Expedited Parcel
  • USA: 3-7 business days via DHL Express
  • International (outside of North America): 7-10 business days via DHL Express

*IMPORTANT information for all customers outside of Canada who purchase Engagement Rings: Engagement ring orders are high value and therefore, once your package leaves our Canada-based studio and is in transit to you, DHL may contact you (on behalf of US or International Customs) to retrieve additional ID information as well as payment for duties and taxes owing. This is standard protocol and it is imperative that you reply immediately to avoid delays or your package being returned to us. In the event that the package is returned to us, the customer must look over additional shipping fee to re-send the package.

WILL THERE BE DUTIES AND TAXES TO PAY UPON MY PACKAGE'S ARRIVAL?

International orders (outside of Canada) may be subject to local duties and taxes that Cadette Jewelry is not responsible for. It is up to the customer to look over the payment of these fees. We are not privy to the tax and duty amounts for various countries, as this is private information between customs and the package recipients. Cadette Jewelry is legally required to declare the full order value paid on international shipments and must include an invoice for customs should they require it. For further information, please contact your local customs office.

WARRANTY POLICY

SILVER & SOLID GOLD PIECES

Our warranty for sterling silver and solid gold pieces covers one complimentary repair within one year of your order’s delivery date. Only applicable if the damage is caused by a manufacturing defect.

ENGAGEMENT RINGS

Our warranty for engagement rings covers complimentary repairs within three years of your order’s delivery date. Only applicable if the damage is caused by a manufacturing defect. Our warranty does not cover any repairs required due to general wear and tear or negligence.

JEWELRY CARE

ENGAGEMENT RINGS

Because your engagement ring is such an important and valuable piece that you want to enjoy for life, we recommend being mindful of how you wear and care for it:

  • Remove your ring during high-intensity sports and activities to prevent damage.
  • Remove your ring while swimming in a pool or at the beach, as chlorine and salt water can erode the metal over time.
  • Buff the metal of your ring's band every few weeks with a polishing cloth that's intended for solid gold or fine metals.
  • Consider having your ring professionally cleaned and checked by a local trustworthy jewelry shop once a year for settings integrity.

You can also clean your ring at home with this simple and safe remedy:

  • Mix a few drops of mild dish soap with warm water in a bowl.
  • Place your ring in the soapy solution and let it soak for 20-30 minutes. This loosens grime and buildup.
  • After soaking, use a soft-bristle toothbrush to gently scrub the diamond, setting, and ring band. Be thorough but gentle, especially around the diamond setting to avoid dislodging it.
  • Rinse the ring under warm running water to remove any soap residue. Make sure the drain is closed or covered to prevent accidental loss.
  • Pat the ring dry with a soft, lint-free cloth. You can also let it air dry on a clean cloth.

SOLID GOLD PIECES

Though solid gold jewelry is enduring and will last a lifetime, you can maintain its beauty and luster with this simple at-home cleaning remedy: 


  • Add a few drops of mild dishwashing liquid to a bowl filled with two cups of lukewarm (not hot) water.
  • Drop your gold pieces into the solution and let them soak for about 15-20 minutes.
  • Lift jewelry out of the solution and gently scrub with a soft-bristle toothbrush to remove any dirt lodged in nooks and crannies.
  • Swish the piece around in a bowl of warm water to remove the soapy residue.
  • Pat the ring dry with a soft, lint-free cloth and buff to bring back the shine.

Additional Tips:

  • Buff regularly with a polishing cloth that is intended for gold or fine metals.
  • Remove your gold jewelry before swimming in chlorinated pools, as chlorine can weaken the metal over time.
  • Store your solid gold jewelry in a separate compartment in your jewelry box or in a soft cloth pouch to prevent scratches.

STERLING SILVER PIECES

Silver naturally oxidizes over time. Your silver piece can be cleaned and revived to its original state by buffing with a polishing cloth, or using this simple at-home remedy:

  • Take a heat-proof bowl and line it with aluminum foil.
  • Place your jewelry inside the bowl and cover the piece with baking soda.
  • Pour hot water into the bowl and seal the aluminum foil so the mixture can work its magic. Leave for approx. 10-20 minutes depending on how tarnished your piece is. Usually 15 mins. does the trick!
  • Have an extra bowl of warm water on the side for rinsing your pieces afterward or just rinse through under a faucet of running water.
  • Dry pieces off with a gentle cloth.

Additional Tips:

  • For tarnished silver, consider using a silver polish solution, but make sure to follow the product’s instructions carefully.
  • Remove your piece before swimming, showering or applying lotions.
  • Store your sterling silver jewelry in a cool, dry place, preferably in a tarnish-preventive bag.

GOLD PLATED or VERMEIL PIECES

Cleaning gold-plated jewelry requires a gentle touch to keep it looking its best without wearing down the gold layer. Here's how to clean your gold-plated jewelry safely:

  • Mix a few drops of mild dish soap with warm (not hot) water in a bowl.
  • Place your gold-plated piece in the solution, letting it soak for about 5-10 minutes.
  • Use a very gentle cloth or soft toothbrush to delicately clean your piece. Avoid scrubbing too hard which could damage the plating.
  • Carefully rinse the jewelry with lukewarm water to remove any soap residue.
  • Pat the jewelry dry with a soft, lint-free cloth. Make sure it's completely dry before you store it away or wear it.

Additional tips:

  • Store your gold-plated jewelry in a dry place, away from direct sunlight and moisture, to prevent tarnishing.
  • Remove your piece before swimming, showering or applying lotions.
  • Consider using anti-tarnish strips or bags when storing your jewelry to further protect against tarnishing.